Privacy Policy

Responsible Party

millepondo services GmbH & Co. KG

Falkenburgstraße 31-33

50672 Köln, Deutschland

+49 (0) 221 / 677 80 420

info@redmine.services

General Information on Data Processing

We only process personal data if this is permitted by law or if you have given your consent. We adhere to the principles of data minimization, transparency, and data security.

Which data we process and why

a) Visiting the Website (without cookies)

No cookies are set when you visit our website. However, we automatically store technical data in server log files:

Your IP address (anonymized)
Date and time of access
Accessed page
Browser type and operating system

We need this data to provide our website securely and stably (legal basis: Art. 6(1)(f) GDPR – legitimate interest in IT security). Log data is deleted after a maximum of 90 days.

b) Analytics with Matomo (without cookies)

We use Matomo for web analytics. In doing so:

we do not set cookies
we fully anonymize your IP address
we do not store any personal data

The analysis is solely for the improvement of our offering. No data is transferred to third parties. Legal basis: Art. 6(1)(f) GDPR (legitimate interest).

c) Contact Form / Support Requests

If you contact us via the contact form, the following information will be stored:

Name
Email address
Company name (optional)
Phone number (optional)
Message

This data is stored in an internal ticket system (Redmine, self-hosted in Germany). The data is used exclusively to process your request (legal basis: Art. 6(1)(b) GDPR).

d) Demo Download with Registration

To download trial versions, you must register. In doing so, we store:

Your name
Email address
Company name (if applicable)

We use this data to send you information about our products and services by email (marketing). We obtain your explicit consent for this during registration (legal basis: Art. 6(1)(a) GDPR). You can withdraw your consent at any time.

Emails are sent via the tool listmonk, which we operate on our own servers in Germany.

e) Customer Account and Orders via Stripe

When you purchase software from us, we create a customer account. For this we require:

First name
Last name
Company name (optional)
Email address
A password (stored in encrypted form)

Payment processing is carried out by the service provider Stripe. Data is also transferred to Stripe. Processing is for the purpose of contract fulfillment (Art. 6(1)(b) GDPR). We have concluded a data processing agreement with Stripe.

Customer data is also transferred to our internal CRM system (Redmine).

Where We Store Your Data

All data is stored exclusively on servers of Hetzner Online GmbH in Germany. We have a data processing agreement with Hetzner in accordance with Art. 28 GDPR. No processing takes place outside the EU.

Your Rights

You have the right at any time to:

Access your stored data (Art. 15 GDPR)
Rectification of incorrect data (Art. 16 GDPR)
Erasure (Art. 17 GDPR)
Restriction of processing (Art. 18 GDPR)
Data portability (Art. 20 GDPR)
Object to processing (Art. 21 GDPR)
Withdraw consent with effect for the future (Art. 7(3) GDPR)

If you believe your data is being processed unlawfully, you have the right to lodge a complaint with a data protection supervisory authority (Art. 77 GDPR).

Data Retention

We store your data only as long as necessary for the respective purposes or as required by statutory retention periods (e.g. under the German Commercial Code or Fiscal Code: 6 or 10 years).

Data Security

We take technical and organizational measures in accordance with Art. 32 GDPR to protect your data as best as possible, including:

Encrypted data transmission (HTTPS)
Access controls
Regular updates and backups
Internal deletion and permission concepts